Privacy policy

Last updated: 8/24/2026

This Privacy Policy describes how Carvolis (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from carvolis.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
  • Account information including your username, password, and security questions
  • Shopping information including the items you view, put in your cart, or add to your wishlist
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify
  • Payment processors who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you services or products you have requested, in order to perform our contract with you
  • When you visit our Site, open or click on emails we send you, or interact with our Site or Services, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges, and other features and functionalities related to your account.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or other means about sales, offers, updates, or new products.
  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register with us, you are responsible for keeping your account credentials safe.
  • Communicating with You. We use your personal information to provide you with customer support and improve our Services, and to send you information related to your account, purchases, returns, exchanges, or other transactions, changes to our policies, or other administrative matters.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services, run analytics and better understand user interactions with the Services. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

How We Disclose Personal Information

We may disclose your personal information to third parties or affiliates for a business purpose, where we believe this disclosure is in accordance with, or required by, applicable law, including with:

  • Vendors and third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer service, and shipping and logistics
  • Business and marketing partners to provide marketing services and advertise to you
  • Our affiliates or otherwise within our corporate group
  • Third parties, like Shopify, to power our online store

We may transmit any personal information about you to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock, including in connection with any bankruptcy or similar proceedings.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances.
  • Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal. You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our response to your request.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails.

If you are a resident of the European Economic Area or United Kingdom, you have data protection rights under the General Data Protection Regulation (GDPR). If you are a resident of California and other US states, you may have similar rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA), including the right to access, correct, delete, or restrict the personal information we hold about you, and the right to non-discrimination for exercising your rights.

You may exercise any of these rights by contacting us using the contact details provided below.

Complaints

If you have complaints about how we process your personal information, please contact us using the details set out below. If you are not satisfied with how we address your complaint, you may have the right to lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in, including the United Kingdom and other countries. Your personal information is also processed by staff and third-party service providers in these countries.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Carvolis Unit 1B Withambrook Park Industrial Estate Grantham NG31 9ST United Kingdom

Phone: +44 7517 828393 Email: contact@carvolis.shop